Build for businesses > Oversee customer care
Oversee customer care
Engage with your customers and resolve their issues directly.
![Young woman on phone viewing documents in boxes](https://cdn.cms-twdigitalassets.com/content/dam/developer-twitter/redesign-2021-images/use-cases/build-for-businesses/custom-care-management/customercaremanagement_masthead_d.jpg.twimg.1920.jpg)
Identify and respond to customer service inquiries and manage interactions at scale
Resolve issues in real time
Respond to your customers in real-time, giving them the answers they need, when they need them.
See more satisfied customers
When you respond to customer feedback in real-time, you increase customer satisfaction in real-time.
Save on operational costs
Using X as a customer service tool can decrease cost to $1 per resolution.
Make it personal
With Direct Messaging tools, you can build personalized conversations at scale.
Get started with these endpoints
Account Activity API
Subscribe to realtime activities related to a user account.
Engagement API
Get access to post impression and engagement metrics.