Build for businesses > Oversee customer care

Oversee customer care

Engage with your customers and resolve their issues directly.

Young woman on phone viewing documents in boxes

Identify and respond to customer service inquiries and manage interactions at scale

Resolve issues in real time

Respond to your customers in real-time, giving them the answers they need, when they need them.

See more satisfied customers

When you respond to customer feedback in real-time, you increase customer satisfaction in real-time.

Save on operational costs

Using X as a customer service tool can decrease cost to $1 per resolution.

Make it personal

With Direct Messaging tools, you can build personalized conversations at scale.



of social customer care inquiries start on X


of customers are likely to recommend a brand to others after having a satisfactory interaction online with that brand

Get started with these endpoints

Account Activity API

Subscribe to realtime activities related to a user account.

Engagement API

Get access to post impression and engagement metrics.

Engage with your customers and improve their experience


Take the next step

Begin using the X API v2 in seconds with Essential access. Essential offers free, instant access to the X API.